What people ask us

The home check, and the plan it produces. You answer questions about the home room by room, and you get a readiness score and a prioritized list of what to fix — what matters most, what can wait, and what a capable person can do themselves. You can print it or keep it. Nothing is held back behind a payment to see your own results.

The documents that make contractors compete. The Full Report ($49) is the room-by-room scope of work written the way a remodeler prices from, plus a phone script and an email template you can send. The Project Pack ($149) adds an independent review of up to three contractor bids. There is also a Concierge ($399) tier. The current prices and what each includes are on the pricing page.

We don’t claim to. What the plan does is take your answers about each room, match them against published accessibility standards — grab-bar blocking strength, ramp slope, doorway widths, threshold heights — and write the result in the language a contractor prices from. If you add photos, they travel with the plan as context. It is a well-prepared starting point for a conversation with a professional, and every document says so: measurements and concealed conditions have to be confirmed on site.

No. It is an informational planning tool — not medical, legal, or contracting advice. For anything about health, mobility or a diagnosis, talk to an occupational therapist or physician. An OT can assess things a questionnaire never will, and for many people that visit is the single most useful step.

Not yet, and we would rather say so than guess. Our rule is that every price we put in front of you traces to a dated, published source, and that cost database is still being verified. Until it is, a bid review tells you what is missing, what does not fit your needs, and exactly what to ask — and says plainly that it cannot price the job.

You pay us for the documents, or you use the free home check and pay us nothing at all. That is the whole business. We are not the ones doing the work, and we are not selling you materials — which is why a bid review is free to tell you a line looks padded.

No, and that is deliberate. The moment we send work to particular companies, the advice stops being independent. What we give you instead is the scope of work to send out, the questions to ask, and a way to check a contractor’s license and insurance with your own state before you sign anything.

Listen to them. They are standing in the room and we are not. The plan asks every bidder to say what they would do differently and why, and what they think is missing — a good contractor’s objection is worth more than our list. The plan is there so everyone bids on the same work, not to tell a professional their trade.

The review is produced by the service and checked against your own plan, line by line: what matches what you said you need, what does not, what is missing, and the exact questions to ask before signing. It is framed as analysis to discuss with your contractor — never as an instruction not to hire someone.

They are stored encrypted so your plan can be rebuilt and returned to you later, and they are used for nothing else. They are not sold, not rented, and not used in marketing. Health-adjacent answers get the same protection as everything else — see the privacy policy for the specifics, including which third parties are involved and why.

Photos are optional, and each one is only included in what a contractor receives if you approve it. You can add, remove or change your mind about any photo at any time. A photo you have not approved never leaves your own plan.

Yes, in one click, from Delete my data. It removes the assessment, the plan, and the photos. We would rather you keep it — a plan is useful for years as circumstances change — but it is your information and leaving has to be as easy as arriving.

Because passwords are the part people lose, and a forgotten password on a site you visit twice a year is a wall. We email you a short numeric code instead. It expires quickly and works once, so an old email in an inbox is not a standing key to your answers.

No. You get a sign-in code when you ask for one, and your plan when it is ready. If something goes wrong on our side while your plan is generating, we finish it and email it to you rather than leaving you to discover the failure — that is the only message you will get without asking.

About fifteen minutes for most homes. It is one question at a time, it skips what does not apply to you, and there is no timer — nothing expires while you think.

Start again when you are ready. Once a plan is saved you can come back to it from Find my plan with the email address you used.

You can answer by voice on most phones and computers, and have questions read aloud. You can also make every page’s text considerably larger with the text-size buttons at the top of the screen — the setting is remembered, and the whole site is built to work at that size rather than breaking.

Yes — and most people do it that way. A plan can be shared with family through a view-only link that shows the plan and nothing else about your account. Many people fill in the home check sitting next to an adult child.

Yes. The plan and both checklists print properly — the contractor checklist is laid out sideways with real room to write prices and notes by hand — and you can download them as a spreadsheet or a Word document, or save them as a PDF from the print dialog.

No. It is offered because it saves a contractor typing your scope back in, but their own estimate form is completely fine. What matters is that everyone prices the same numbered lines, so you can compare bids fairly.