Privacy

You're telling us about falls, bathing and memory. We treat that as seriously as it deserves. Here is exactly what happens to it, in plain words.

What we collect

• Your answers in the home safety check — about your home, your mobility, your health and your daily routine.
• Room photos you choose to add, plus factual notes about what is visible in them.
• Your email address, so you can come back to your plan. If you choose Save and finish later, an unfinished home check stays in your private account for 30 days after the last save.
• Contractor bids you choose to upload, and our reviews of them.
• If you buy something, Stripe handles the payment and tells us that it succeeded. We never see your card number.

What we do with it

We use your answers to build your plan and to review bids against your actual needs. That's it. We do not sell your information, we do not rent it, and we do not use it in advertising or marketing. A contractor sees only the work lines you assign to a professional and the room photos marked for the contractor Scope of Work (SOW). Each photo starts private. Review it and tick its box to approve inclusion. Photos with an incomplete privacy check stay private; if personal details are flagged, an additional warning asks for your approval. The visual check can miss details, so review every image yourself. Untick a photo to exclude it from future contractor copies. They do not receive your health answers or email address, and nothing goes to a contractor until you send them your Scope of Work (SOW).

How it's protected

Data is encrypted at rest and in transit. Beyond our service providers, it is seen only by the people you choose to share your plan with, and by the people who run Raindango when they need to fix a problem or carry out a request from you. We deliberately keep your information out of our error logs — when something breaks, we record the shape of the failure, never its contents.

Deleting it

You can delete everything yourself, without waiting for us: delete my data. All you need is the email address you used — we send you a link to confirm, and that’s it. You don’t have to find a plan ID or dig out an old email. Your request is saved first. Active work closes before cleanup continues automatically, and we report completion only after the cleanup finishes. It removes every answer, room photo, plan and bid review from your active account, and it cannot be undone.

If you paid us, we keep the payment record itself — amount and date — because tax rules require it. Your name and email are removed from our record and its link to your Raindango account is removed. The payment provider retains its own records. We also keep a limited deletion receipt to confirm the cleanup. Backup copies may remain until our providers’ retention periods end.

Children

This service is for adults planning for themselves or someone they care for. It is not intended for anyone under 18.

Changes

If this policy changes in a way that affects what happens to information you already gave us, we'll say so on this page rather than quietly editing it.

Contact

Questions about your data, or trouble with the deletion page? Email support@raindango.com from the address you signed up with and we’ll do it for you.

This is an informational planning tool — not medical, legal or contracting advice.