Privacy

You're telling us about falls, bathing and memory. We treat that as seriously as it deserves. Here is exactly what happens to it, in plain words.

What we collect

• Your answers in the home safety check — about your home, your mobility, your health and your daily routine.
• Room photos you choose to add, plus factual visible-condition notes generated from them.
• Your email address, so you can come back to your plan.
• Contractor bids you choose to upload, and the reviews we generate from them.
• If you buy something, Stripe handles the payment and tells us that it succeeded. We never see your card number.

What we do with it

We use your answers to build your plan and to review bids against your actual needs. That's it. We do not sell your information, we do not rent it, and we do not use it in advertising or marketing. A contractor sees only the work lines you assign to a professional and the room photos marked for the contractor SOW. Each photo carries its own tick box, which starts ticked because most room photos are added for a contractor to see — untick it on any photo, at any time, and it stops being included. They do not receive your health answers or email address, and nothing goes to a contractor until you send them your Scope of Work.

How it's protected

Data is encrypted at rest and in transit. Access is restricted to the application itself. We deliberately keep your information out of our error logs — when something breaks, we record the shape of the failure, never its contents.

Deleting it

You can delete everything yourself, without waiting for us: delete my data. All you need is the email address you used — we send you a link to confirm, and that’s it. You don’t have to find a plan ID or dig out an old email. It removes every answer, room photo, plan and bid review, and it cannot be undone.

If you paid us, we keep the payment record itself — amount and date — because tax rules require it. Your name and email are removed from it, so it no longer identifies you.

Children

This service is for adults planning for themselves or someone they care for. It is not intended for anyone under 18.

Changes

If this policy changes in a way that affects what happens to information you already gave us, we'll say so on this page rather than quietly editing it.

Contact

Questions about your data, or trouble with the deletion page? Email support@raindango.com from the address you signed up with and we’ll do it for you.

This is an informational planning tool — not medical, legal or contracting advice.