Consumer Health Data Privacy Policy
Last updated 11 November 2026.
Solidbridge Labs LLC, doing business as Raindango, provides an online home-planning and contractor-bid review service. This policy describes how we handle consumer health data covered by Washington’s My Health My Data Act. Our Privacy Policy covers other personal information.
What we collect and where it comes from
- Assessment answers. You or someone helping you may provide information about health conditions, mobility, assistive devices, falls, and daily activities. Before a helper enters those details, we send the resident a permission email and record the resident’s choice. We use the answers to tailor planning suggestions.
- Home and project information. Answers about a home and its use, room photos, and bid materials you submit can reveal health or accessibility needs. We use them to understand the home and provide the requested plan, contractor document, or bid comparison.
- Planning information we derive. We use submitted information to identify accessibility needs, prepare recommendations, and assign priorities. These may be included in a saved plan, readiness score, or bid review.
How we use and disclose consumer health data
We use this information to deliver, save, and support the features you request. Outside artificial intelligence (AI) providers may process relevant answers, images, and bid materials. Hosting and storage providers maintain submitted materials, plans, and results. Authorized support staff can access relevant information when needed to resolve a request. If you share a document or link, recipients such as family members or contractors can see what is included in the version you share. We may disclose information when required by law.
Raindango does not sell consumer health data, use it for targeted advertising, or share it with affiliated companies. You can withdraw permission for future collection or sharing by contacting us.
Your rights and how to make a request
You can ask whether we collect, share, or sell consumer health data about you and request access to it. You can request a list of the third parties and affiliates with whom we have shared or sold it, with a way to contact them. You can also withdraw consent to collection or sharing and request deletion of your consumer health data.
Email privacy@raindango.com with “Consumer health data request” in the subject line. You do not need to create an account. We may ask for information reasonably needed to verify your identity or authority. We respond without undue delay and within 45 days of receiving the request, subject to any extension allowed by law. If we need an extension, we will explain why within the initial 45 days. For verified deletion requests, we take the deletion and recipient-notification steps required by Washington law.
If we decline a request, reply to our decision or email privacy@raindango.com with “Consumer health data appeal” in the subject line. We will explain our decision in writing within 45 days. If we deny your appeal, we will explain how to contact the Washington Attorney General to submit a complaint.